Online Pharmacy Delivery Guide: Safety Rules You Should Know
How to order medicine online safely: prescriptions, licensed pharmacies, cold-chain storage during transit, and your rights if something goes wrong.
Medicine delivery isn't like ordering food. It comes with storage requirements, legal responsibility, and data privacy concerns — so it pays to know how to order the right way.
Start with the prescription
Prescription-only medicine can't be dispensed without one. Take a clear photo of the prescription and make sure the drug name and dosage are legible — the pharmacist will review it before preparing your order.
Choose a licensed pharmacy
- Check the pharmacy's name and license number in the app.
- Ask for a receipt with every order.
- Verify the expiry date when you receive the medicine.
Medicines that need refrigeration
Insulin and certain vaccines need an unbroken cold chain. Wassel uses insulated bags with dry ice for these orders, and the expected delivery window is shorter.
| Medicine type | Transport condition | Ideal time |
|---|---|---|
| Tablets and capsules | Room temperature | Under 40 minutes |
| Children's syrup | Away from sunlight | Under 40 minutes |
| Insulin and vaccines | Cooler bag | Under 25 minutes |
If you receive a refrigerated medicine and the package feels warm, don't accept it — you have every right to reject it and send it back immediately.
Privacy
Prescription data is sensitive. On Wassel it's stored encrypted, and packaging stays neutral with no visible details on the outside of the bag.
Frequently asked questions
Yes, in major cities we rely on on-duty pharmacies to cover the late-night hours.